Thank you for your purchase and your support of Elemental Coffee. We are so glad you’re here. We handle returns according to the type of item ordered, so please read below for more information on how we handle the item you’ve ordered. And as always, if you have any questions, don’t hesitate to reach out to info@elementalcoffeeroasters.
Coffee Beans and teas: If you received a different bean than you ordered, please email us at info@elementalcoffee.com with your order number and a photo of the beans that arrived. We will replace with the correct item. If you’ve changed your mind, we get it! Because we roast our coffee fresh and it should be consumed within a certain date to ensure quality, please return your coffee order with a postmark date of no more than one week after your purchase date and a note with instructions for exchange or refund.
Equipment and merchandise, we allow a 14-day return/exchange time. Items must be in original condition. If the order doesn’t fit your needs, please return your items and a note that includes your order number, full name, and instructions for exchange or refund to our store at:
Elemental Coffee Roasters
RETURNS
815 N. Hudson
Oklahoma City, OK 73102
If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be in original condition and must be returned within 14 days of purchase for equipment and merchandise or 7 days for coffee beans. We do not refund shipping charges.
If you have any questions, please contact us at info@elementalcoffee.com.
– Items purchased online may be returned or exchanged by mail or in-store at the Hudson location ONLY.
– For a full refund, returns must be made with the original receipt and merchandise must be in its original condition.
– Shipping & Handling fees are non-refundable.
